Shipping

Please have a look at details related to our shipping policy. In case you have any doubts, concerns, or inquiries, drop us an e-mail at [email protected]. We’ll be delighted to help.

Once you have placed your order, you will receive an email with the date that includes your address reception. Please confirm whether it is correct. 

Green shipping!

We use the CTT Green Shipping Services for all orders within Continental Portugal and Autonomous Regions. All packaging is produced with recycled materials, printed with environmentally friendly inks, and the distribution process includes carbon offsetting.
For Europe and the rest of the World, we use CTT Registered Mail and we are currently seeking an alternative, quick, and reliable shipping partner aligned with our values and who can address our environmental concerns.

Our compostable mailers:

Made from a combination of PBAT, a bio-based polymer that is compostable, and PLA which is made up of plant materials such as regular field corn and wheat straw.

Our compostable mailers are certified by TUV Austria; meeting American, European, International, and Australian standards – including certifications for your domestic home compost. To gain these certifications, the product must break down within 90 days in commercial compost and 180 days in domestic compost conditions, including worm farm compost. After degradation, they must leave no harmful residues behind.

Our cardboard boxes:

In Portugal, all deliveries are fulfilled with the support of our partners, CTT Correio Verde (Green Shipping); the shippings are carbon neutral, use recycled cardboard packaging and the inks used in printing are environmentally friendly. In addition, to offset carbon emissions from the distribution, they support projects with environmental and social benefits.

How much does shipping cost?

A country-specific shipping fee will be applied at the check-out. We offer free ground shipping on all orders within Continental Portugal and Autonomous regions. For Europe and rest of the World, we offer free shipping on orders over 150€.

How fast is your shipping?

Most of our orders are shipped within 2 business days of purchase from our warehouse based in Portugal, pending availability and credit verification.
Once your order is shipped, we estimate you will receive it within 3-5 business days of its ship date if you are located within the Continental Portugal and for Autonomous regions the deadline may be extended due to transport limitations. If you are located in Europe between 3 and 7 days and for the rest of the world please consider up to 8 business days from the shipping date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.

Are taxes and duties included in my order total? (Countries outside the EU)

Pre-payment of duties and taxes is not available unfortunately. Shipments will be sent on a DDU (Delivered Duty Unpaid) basis, and you’ll be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

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