Hello sunshine! Please have a look at details related to our shipping policy. In case you have any doubts, concerns or inquiries, drop us an e-mail at: firstname.lastname@example.org. We'll be delighted to help.
Once you have placed your order, you will receive an email with the date that includes your address reception. Please confirm whether it is correct.
We use the CTT Green Shipping Services for all orders within Continental Portugal and Autonomous Regions. All packaging is produced with recycled materials, printed with environmentally friendly inks, and the distribution process includes carbon offsetting.
For the rest of the World, we use Eurosender services and we are currently seeking an alternative, quick and reliable shipping partner aligned with our values and who can address our environmental concerns.
How much does shipping cost?
We offer free ground shipping on all orders within Continental Portugal and Autonomous regions, and for Europe on orders over 150€.
For international orders, a country-specific shipping fee will be applied at the check-out.
How fast is your shipping?
Most of our orders are shipped within 2 business days of purchase from our warehouse based in Portugal, pending availability and credit verification.
Once your order is shipped, we estimate you will receive it within 1-2 business days of its ship date if you are located within the Continental Portugal and Autonomous regions, or up to 7 days if you are located in Europe; for the rest of the world please consider up to 8 business days from the shipping date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.
Please note that we do not ship on the weekend or holidays.
Are taxes and duties included in my order total?
Pre-payment of duties and taxes is not available unfortunately. Shipments will be sent on a DDU (Delivered Duty Unpaid) basis, and you’ll be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.