Thank you so much for your purchase and for your trust. We're so happy that our garments appealed to you, and we hope you enjoy your Ana Segurado Studio pieces for the years to come!
To settle any doubts regarding our returns, exchanges and refunds, please read the information below. Should you have any additional questions or concerns, get in touch; we'll be happy to address them and make sure to provide you with all the info you need.
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including tags. All components will be inspected.
Please note that the warranty does not cover inappropriate or abnormal use of the product, nor damages related to failure to follow the instructions.
To be able to process your return, we require a receipt or proof of purchase.
Made to order
We do not accept exchanges or returns of items that were made to order. Alternatively, we accept the item back (if it's unused and in the same condition that you received it after all components inspected), we refund you 30% of it's total price + a 20% discount voucher on another purchase that is not cumulative with other discounts or promotions
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Upon processing the return, we will also notify you of the approval or rejection of your refund inquiry.
If your refund inquiry is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please make sure to double-check your bank account.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com. We'll do our best to support you swiftly and smoothly with your inquiry.
Sale items (if applicable)
Please note that only regular priced items may be refunded; unfortunately, due to our small scale production, sale items cannot be refunded.
Exchanges (if applicable)
Due to the fact that we are committed to minimizing waste in the fashion industry, we chose to manufacture very small scale, and often on demand. That being said, should you have any issues with your item and wish to exchange it for another size, article or color, send us an email at firstname.lastname@example.org and we will try to help if we can. We'll do our best!
If we are unable to process exchanges, you can return your item. Please check our Return policy.
You can send your item to: Travessa do Sarnado, n.º 90, Vila Nova de Famalicão, 4770-053 Mouquim Braga, Portugal.
To return a product, you should mail the item to: Travessa do Sarnado, n.º 90, Vila Nova de Famalicão, 4770-053 Mouquim Braga, Portugal.
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. As a small company, for the time being, we are unable to support such costs. It is our wish however, to remove this burden from your side as soon as possible in the upcoming months!
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75 / 65€ you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, unfortunately, we cannot guarantee that we will receive your returned item. Of course, we will do our best to assist you with this process, so please let us know in case of any doubts or concerns.